Frequently Asked Questions (FAQs)

1. Can I return a shirt if it is opened and worn slightly?
Yes, you can return a shirt even if it has been opened and worn slightly. We understand that sometimes items may be tried on or worn briefly. Please ensure the product is in its original condition with no damage or excessive wear. Returns are subject to our standard return policy, so kindly initiate the process within the specified timeframe.

2. Can I exchange a hoodie if it is opened and worn slightly?
Yes, exchanges are accepted for hoodies that have been opened and worn slightly. We want you to be satisfied with your purchase, and if the item does not meet your expectations, you can exchange it for a different size or style, provided it is in good condition. Please note the exchange must be initiated within our designated return window.

3. Where are your products made?
We partner with Printify to produce and ship all our products. Printify connects us with a network of trusted print providers located in various regions, ensuring high-quality printing and reliable delivery. This setup allows us to offer a wide range of products while maintaining efficient production processes.

4. Is there a physical store I can visit?
No, we currently operate solely through our online platform. We do not have a physical storefront or retail location. Our office is available for administrative purposes only. All orders are placed online, and we ship directly to your address.

5. Who creates the graphics used on your products?
The graphics are primarily designed by Jason Parent, our lead designer, along with a select group of collaborators. This team works diligently to create unique, eye-catching designs that reflect our brand's style and vision. We are proud to feature original artwork that helps differentiate our merchandise.

6. How long does shipping take?

US SHIPPING TIME FRAMES 

FROM OUR PRODUCTION PROVIDER NETWORK

USA Shipping Time Frames:
From Our Production Provider Network

Shipping Method: Standard 2 – 5 business days – FREE Shipping

**We do not ship to Alaska, Hawaii, Puerto Rico, US Territories

Important:

• Shipping times are estimates and may be affected by production, order volume, and your chosen print provider.
• For the most accurate shipping estimate, please email us at info@fivetidesapparel.us with your product details.
• Note: We do not offer Express Delivery: such orders will be processed as standard.

GENERAL PRODUCTION TIMES

FROM OUR PRODUCTION PROVIDER NETWORK 

General Product Production Times:
From Our Production Provider Network

Current Estimated Production Time: 2 – 5 business days

Factors That Can Affect Production Time:

• Time of Year: Holiday seasons and high-volume periods may increase production and shipping times.
• Order Size: Orders with 12+ items may take longer to fulfill.
• Provider: Production times vary between different print providers.
• Product Availability: Stock delays can cause longer wait times.

For exact production times, please email us at info@fivetidesapparel.us, including details about the product.

Factors That Influence Production Time:

• Time of year: Holiday and high-volume seasons can increase production and shipping times. 
• Order size: Orders with 12 or more items may take longer to fulfill. 
• Provider: Production times vary between different print providers. 
• Product availability: Stock issues can cause delays.