Frequently Asked Questions (FAQs)

1. Can I return a shirt if it is opened and worn slightly?
Yes, you can return a shirt even if it has been opened and worn slightly. We understand that sometimes items may be tried on or worn briefly. Please ensure the product is in its original condition with no damage or excessive wear. Returns are subject to our standard return policy, so kindly initiate the process within the specified timeframe.

2. Can I exchange a hoodie if it is opened and worn slightly?
Yes, exchanges are accepted for hoodies that have been opened and worn slightly. We want you to be satisfied with your purchase, and if the item does not meet your expectations, you can exchange it for a different size or style, provided it is in good condition. Please note the exchange must be initiated within our designated return window.

3. Where are your products made?
We partner with Printify to produce and ship all our products. Printify connects us with a network of trusted print providers located in various regions, ensuring high-quality printing and reliable delivery. This setup allows us to offer a wide range of products while maintaining efficient production processes.

4. Is there a physical store I can visit?
No, we currently operate solely through our online platform. We do not have a physical storefront or retail location. Our office is available for administrative purposes only. All orders are placed online, and we ship directly to your address.

5. Who creates the graphics used on your products?
The graphics are primarily designed by Jason Parent, our lead designer, along with a select group of collaborators. This team works diligently to create unique, eye-catching designs that reflect our brand's style and vision. We are proud to feature original artwork that helps differentiate our merchandise.

6. How long does shipping take?

US SHIPPING TIME FRAMES 

FROM OUR PRODUCTION PROVIDER NETWORK: :

Shipping Method	Estimated Timeframe	Notes
Express Delivery	2–3 business days	Fastest option for select products in mainland US. Includes production and delivery.
Standard	2–5 business days	Available from most Print Providers.
Economy	4–8 business days	Cost-effective option that is fully tracked.
Priority	Varies	Available for expedited shipping carrier services, not production.
Alaska, Hawaii, Puerto Rico, US Territories	Up to 7–12 business days	Standard delivery is the only option for these locations.

Important considerations: Shipping rates charged at checkout and determined by US Territories

• The times listed above are estimates and can be affected by factors like production time, order volume, and specific Print Provider WE USE. 
• You can GET the most accurate shipping time estimate for a specific order by emailing us at fivetidesusa@gmail.com (please include the product that will be or was purchased so we can verify the exact shipping times with our printing network providers. 
• For Express Delivery, PO boxes are not supported and orders will be imported as standard orders. 

GENERAL PRODUCTION TIMES

FROM OUR PRODUCTION PROVIDER NETWORK: 

 

From the US range from an estimated 2-7 business days, but this can vary by provider, product, and season. Standard shipping is typically 2-5 business days, economy is 4-8 business days, and priority and express shipping can be 2-3 business days. Email us at fivetidesusa@gmail.com for an exact production time, include he product in the description. Please note some providers have specific production estimates like 3-5 business days. 

 

• Standard: 2-5 business days for most providers.
• Economy: 4-8 business days.
• Priority: 2-3 business days (depending on availability).
• Express: 2-3 business days (including production), but available only for select products and providers. 

Factors that influence production time

• Time of year: Holiday and high-volume seasons can increase production and shipping times. 
• Order size: Orders with 12 or more items may take longer to fulfill. 
• Provider: Production times vary between different print providers. 
• Product availability: Stock issues can cause delays.