1. 30 Day Return And Exchange

Returns and Exchanges: You have 30 days from the date of delivery to request a return or exchange. You can try it on and if your not happy we will still exchange and or provide store credit in the exact amount of the purchase price. We do not charge a restocking fee. We Want you to be happy with our store and your purchase! Please email us at jparent@fivetidesusa.com to start the return and or exchange process.

2. Store Credit

We do not provide any refunds for returned items at this time. However, we will kindly exchange the item(s) and or provide store credit in the exact amount of the original purchase price. Store credit will never expire. Simply email us at jparent@fivetidesusa.com to start the store credit process.

4. Return Shipping Cost, Address, And Additional Contact Information

** Please contact us before mailing the return(s) and or exchanges back. We will email you a return label. The cost to ship the product(s) back will NOT be covered by Five Tides Apparel.**

- Office: 18 Quail Rdg. Concord NH 03301

- Email: fivetidesausa@gmail.com or jparent82@fivetidesusa.com

Order Processing Turnaround Time: 

• Three to five business days

Domestic shipping (USA) estimated delivery times:

• Flat Rate (Standard) (3–4 business days after fulfillment)
• Standard rate with CO2 offsetting (3–4 business days after fulfillment) 
• Express (1–3 business days after fulfillment)

** Please keep in mind that all our products are made to order and so on occasion there may be an additional one or two business day(s) turnaround time depending on the season, etc..

We Use a Print-On-Demand Company

Your order is made just for you! As soon as you place an order, our trusted print-on-demand partner gets to work printing, packing, and shipping your item. Because each product is created on demand rather than in bulk, delivery may take a little longer—but this helps us reduce overproduction and minimize waste.

By choosing print-on-demand, we keep costs lower, streamline order processing, and focus on designing fresh new styles while staying connected with you on social media.

Thank you for supporting our small business and making thoughtful purchasing decisions—we appreciate you being part of our journey!

• Email: jparent@fivetidesusa.com
• Phone: 1(603)785-6741
• Office: 18 Quail Rdg. Concord, NH 03301
• Hours: Mon - Fri 8:00 AM - 6:00 PM EST